Terms of Service

1. Agreement to these Terms

1.1 These Terms of Service ("Terms") are a binding agreement between you ("you", "Merchant") and Shopiza governing your access to and use of the Shopiza platform, websites, dashboards, APIs and related services (together, the "Service").

1.2 By creating an account, clicking "Create account", or using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1.3 You accept on behalf of yourself and any business you represent, and you confirm you are authorised to bind that business.

2. What Shopiza is, and is not

2.1 Shopiza is a software tool that lets you build and operate your own online store. We provide the software; you run the business.

2.2 Shopiza is not a party to any transaction between you and your customers, is not a marketplace, seller, merchant of record, payment processor, bank, or agent, and does not take title to, ship, or handle your products. Payments are handled by independent third parties (for example Stripe) under their own terms.

2.3 Nothing in the Service is legal, tax, accounting, financial, or regulatory advice. Reports, figures, tax calculations, totals and suggestions are provided for convenience only and must be independently verified by you (see Sections 5 and 7).

3. Eligibility

3.1 The Service is intended for business and professional use. You must be at least 18 years old (or the age of majority in your jurisdiction) and legally able to enter into contracts.

3.2 You are responsible for all activity under your account and for keeping your credentials secure. Notify us immediately at [email protected] of any unauthorised use.

4. Development status, the Service is provided "AS IS" and "AS AVAILABLE"

4.1 You acknowledge that Shopiza is under active, ongoing development and may contain bugs, errors, defects, interruptions, and inaccuracies. Features may change, be added, be removed, break, or behave unexpectedly at any time and without notice.

4.2 We do not warrant that the Service will be uninterrupted, error-free, secure, or that any data, numbers, prices, taxes, inventory counts, order totals, analytics, or reports produced by the Service are accurate, complete, or reliable.

4.3 You use the Service at your own risk and are solely responsible for maintaining your own independent records and backups.

5. No reliance, you must verify your data

5.1 You agree not to rely on any figure, calculation, total, tax amount, or report generated by the Service without independently checking it against your own records and applicable requirements before acting on it (for example, before charging a customer, filing a tax return, or fulfilling an order).

5.2 We are not responsible for any loss, damage, mischarge, overcharge, undercharge, tax error, or other consequence arising from a bug, defect, miscalculation, or inaccurate figure in the Service, to the maximum extent permitted by law.

6. Bug and error reporting (your obligation)

6.1 If you become aware of any bug, error, defect, security issue, incorrect figure, or discrepancy, you must report it to us promptly at [email protected] so we can investigate and, where appropriate, fix it.

6.2 Continuing to use, or relying on, a feature you know or suspect is faulty is at your own risk. Failure to report a known issue promptly may reduce or extinguish any remedy that might otherwise be available to you, to the extent permitted by law.

6.3 We will use reasonable efforts to address reported issues but give no guarantee as to if or when any issue will be resolved.

7. Your responsibilities and legal compliance

7.1 This is a tool. Legal compliance for your store is your responsibility. You are solely responsible for your store, your products and services, your prices and taxes, your content, your customers, your fulfilment, refunds and returns, and for operating lawfully.

7.2 You are solely responsible for checking and complying with all laws applicable to you and your customers, in every jurisdiction you sell to, including but not limited to: consumer-protection and distance-selling rules, product safety and labelling, pricing and advertising rules, VAT / sales tax / GST registration, collection and remittance, invoicing, data-protection and privacy law, cookie and consent rules, anti-spam law, export controls and sanctions, and industry-specific licensing.

7.3 Do not assume the Service makes you compliant. Any compliance-related feature (for example tax settings, cookie banners, consent tools, invoice templates) is a convenience only, may be incomplete or incorrect, and does not guarantee compliance. You must verify it meets your legal obligations.

7.4 Report non-compliance to us. If you believe the Service does not comply, or prevents you from complying, with a law applicable to you, tell us at [email protected] so we can consider changes. We are grateful for such reports but give no warranty that the Service complies with the law of any jurisdiction, and reporting does not create liability on our part.

7.5 You are responsible for providing your own customer-facing terms, privacy policy, refund policy, and any other notices your customers are legally entitled to. Shopiza's Terms and Privacy Policy govern only the relationship between you and Shopiza, not between you and your customers.

8. Acceptable use

8.1 You must not use the Service to: sell or facilitate anything illegal; infringe intellectual-property or privacy rights; sell prohibited, counterfeit, unsafe, or restricted goods; transmit malware; engage in fraud, money-laundering, or deceptive practices; violate sanctions; scrape, overload, reverse-engineer, or attack the Service; or resell or white-label the Service except as we expressly permit.

8.2 You are responsible for all content you upload and for ensuring you have the rights to it. We may (but are not obliged to) remove content or suspend stores that we reasonably believe breach these Terms or the law, and we will act on valid notices of illegal content (including under the EU Digital Services Act and, for copyright, the US DMCA notice-and-takedown process at [email protected]).

9. Third-party services

9.1 The Service integrates independent third parties (for example Stripe for payments, Google for sign-in, Cloudflare, email and hosting providers). Your use of them is governed by their terms and privacy policies, and we are not responsible for their acts, omissions, availability, fees, or decisions (including a payment provider withholding, freezing, or refusing funds).

10. Plans, fees and billing

10.1 Some features may be offered on paid plans. Fees, limits and features are as described at sign-up or on our pricing page and may change on notice (see Section 16).

10.2 Fees are non-refundable except as set out in our Refund and Cancellation Policy, which forms part of these Terms. You are responsible for any taxes on the fees except taxes on our net income. Late or failed payment may lead to suspension or downgrade.

11. Intellectual property

11.1 We and our licensors own all rights in the Service, including its software, design, and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service during your subscription, solely as permitted by these Terms.

11.2 You retain ownership of your content and data. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, display and transmit your content only as needed to provide, secure, and improve the Service and as described in the Privacy Policy.

12. Disclaimer of warranties

12.1 To the maximum extent permitted by law, the Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, title, and non-infringement.

12.2 We do not warrant that the Service will meet your requirements, be available, timely, secure, accurate, or error-free, or that defects will be corrected. No advice or information obtained from us creates any warranty not expressly stated here.

12.3 Some jurisdictions do not allow the exclusion of certain warranties; in that case the excluded warranties are limited to the minimum required by law.

13. Limitation of liability

13.1 To the maximum extent permitted by law, Shopiza (and its owners, staff, and suppliers) will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, sales, goodwill, data, business, or anticipated savings, or for any damage arising from bugs, errors, inaccurate figures, downtime, data loss, or third-party services, however caused and on any theory of liability, even if advised of the possibility.

13.2 To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service or these Terms is limited to the greater of (a) the total fees you actually paid to us in the 3 months immediately before the event giving rise to the claim, or (b) EUR 100.

13.3 Carve-out (mandatory law). Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or under mandatory statutory rights (including data-protection law). Where such liability cannot be excluded, it is limited to the minimum permitted by law.

13.4 The allocation of risk in these Terms reflects the fees charged and is a fundamental basis of our agreement.

14. Indemnification

14.1 To the maximum extent permitted by law, you will indemnify, defend, and hold harmless Shopiza against any claims, losses, damages, liabilities, fines, and reasonable legal costs arising from: your store, products, content, or customers; your breach of these Terms or the law; your tax or consumer-law obligations; a dispute between you and a customer, supplier, or authority; or your infringement of any third-party right.

15. Suspension and termination

15.1 You may stop using the Service and close your account at any time.

15.2 We may suspend or terminate your access: (a) for breach of these Terms or the law; (b) to protect the Service, other users, or third parties; (c) if required by law or a third-party provider; or (d) on reasonable prior notice for convenience. For business users established in the EU, we will give at least 15 days' notice (on a durable medium) of termination for convenience or of any restriction or suspension, except where we are entitled to act immediately for legal, security, or serious-breach reasons; our termination decisions will be proportionate.

15.3 On termination, your licence ends and we may delete your data after a reasonable period, subject to the Privacy Policy and law. Sections that by their nature should survive (for example 4, 5, 7, 11 to 14, and 18) survive.

16. Changes to the Service and these Terms

16.1 We may modify the Service and these Terms. For material changes to these Terms affecting EU-established business users, we will give at least 15 days' prior notice by email or in-app before they take effect, and you may terminate before they take effect. For other users, changes take effect when posted with an updated effective date; continued use means acceptance.

16.2 We may change, suspend, or discontinue any feature at any time given the Service's development status.

17. Data protection

17.1 Our handling of personal data is described in the Privacy Policy. Where we process personal data of your customers on your behalf, we act as your processor and you as controller; that processing is governed by our Data Processing Agreement (DPA), which forms part of these Terms. You are responsible for having a lawful basis and your own privacy notices for your customers' data.

18. Governing law and disputes

18.1 These Terms are governed by the laws of Hungary, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.

18.2 The courts of Hungary competent for our registered seat have exclusive jurisdiction, except that mandatory consumer-protection rights and the right to complain to a supervisory or data-protection authority in your country of residence are unaffected.

19. General

19.1 Severability: if a term is unenforceable, the rest stays in force and the term is limited to the minimum needed to be enforceable.

19.2 Entire agreement: these Terms, the Privacy Policy, and the DPA are the whole agreement between us.

19.3 No waiver; assignment: our failure to enforce is not a waiver; you may not assign without our consent; we may assign to an affiliate or successor.

19.4 Force majeure: we are not liable for failures caused by events beyond our reasonable control.

19.5 Notices: we contact you at your account email; you contact us at [email protected].

19.6 Language: these Terms are drafted in English, which is the authoritative version. Any translation is provided for convenience only; in case of any discrepancy or conflict, the English version prevails.